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How We Protect Your Privacy on freebitco

When you open an account with us, your personal information — from your deposit method to your login details — stays secure and private.

Data encryption on loginPayment info protectedAccount access controlContact us anytime

Explore the Lobby Read FAQ

What Our Privacy Policy Covers

freebitco Service availability depends on jurisdiction. Users are responsible for checking local law before access.

freebitco collects personal data when you register an account, make deposits via DANA, OVO, GoPay or QRIS, and play in our lobby. This includes your name, email, phone number, account history and transaction records. We use this information to verify your identity, process withdrawals, prevent fraud,

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and improve your experience on the platform where local law permits. Your data is stored securely and we keep it only as long as necessary to serve your account. We do not sell your information to third parties. If you have questions about how we handle
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your data, our support team is available to help.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact freebitco About Your Privacy

If you want to review your privacy settings, request a copy of your data, or report a privacy concern, our support channels are open and ready.

Live Chat Chat with our support team directly in the lobby. Available Monday to Sunday, 08:00 to 23:00 Indonesia time. They can walk you through your privacy settings and data requests instantly.

Email Support Send a detailed privacy question to our inbox and expect a response within 24 hours on weekdays. Include your account email so we can verify your identity before sharing sensitive information.

Account Settings Go to your profile menu, tap Privacy & Security, and manage your notification preferences, data sharing options and login history all in one place. Changes take effect immediately.

SECURITY PRACTICES

How We Keep Your Information Safe

Your account is encrypted end-to-end, meaning your login credentials and payment details are scrambled from the moment you enter them until they reach our secure servers.

Encryption

All data moving between your device and our servers is encrypted. Your deposit information from DANA, OVO, GoPay or QRIS is never stored in plain text on our systems.

Account Verification

We verify your identity when you first register and again before any large withdrawal. This prevents unauthorized access and protects your account balance from fraud.

Session Management

Your session times out automatically after 30 minutes of inactivity. If you log in from a new device, we send you a confirmation email so you stay in control of access.

Data Retention

We keep your account data as long as you hold an active account plus 3 years after closure for legal and tax purposes, where local law permits. You can request deletion of non-essential data anytime.

Third-Party Access

We share your information only with payment processors, fraud-detection services and where local law permits. We never sell it to advertisers or data brokers.

Privacy Changes

If we update this policy, we email you 14 days in advance. You can review the changes in your account settings and opt out of new data uses if you disagree.

Privacy Questions We Hear Most Often

Below are real questions from players in Indonesia and across our community. If you don't see your question here, reach out to our support team and we'll explain exactly how we handle your data.

Your account becomes inactive immediately and we stop collecting new data. We retain your transaction history and personal details for three years to comply with financial regulations, then securely delete it. You can request earlier deletion of non-essential details by emailing our privacy team.

Yes. Open your account settings, go to Privacy & Data, and tap 'Download My Data'. We'll email you a full record of your profile, deposits, withdrawals and login history within 48 hours. This file is encrypted for your security.

We use cookies to keep you logged in, remember your game preferences and prevent fraud. You can disable non-essential cookies in your browser settings, but it may affect your experience. Essential cookies for security and login cannot be disabled.

We never store your full payment information on our servers. Deposits are processed through encrypted channels directly to our payment partners. You confirm each transaction through your payment app, adding another security layer. Freebitco sees only a transaction reference, not your card or account number.

Change your password immediately and contact our live chat support 24/7. If unauthorized withdrawals were made, we'll freeze your account pending investigation and work with our payment partners to reverse fraudulent transactions where possible.

No. We never sell your data to advertisers or share it with other gaming platforms. We share information only with payment processors and fraud-prevention services, and only what they need to process your transaction securely.

Yes. In your account settings under Profile, you can update your email and phone number anytime. We'll verify the new details via a confirmation link before it takes effect. You can request changes to other data through our privacy support email.

How We Protect Your Privacy on freebitco

How to Contact freebitco About Your Privacy

How We Keep Your Information Safe

Encryption

Account Verification

Session Management

Data Retention

Third-Party Access

Privacy Changes

Privacy Questions We Hear Most Often

01 What happens to my data if I close my freebitco account?

02 Can I see what personal information freebitco has stored about me?

03 Does freebitco use cookies on my device?

04 How do you protect my DANA, OVO, GoPay or QRIS payment details?

05 What should I do if I suspect someone accessed my account without permission?

06 Do you share my information with other gaming platforms or third-party advertisers?

07 Can I update my personal information, like my phone number or email address?

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